Privacy Policy for First Call Home Health

Effective Date: November 25, 2024

Introduction

First Call Home Health (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, protect, and share your information, including information exchanged via SMS communication.

Information We Collect

Personal Information

We may collect personal information, including but not limited to:

Full name
Contact information (e.g., phone number, email address)
Medical history, diagnoses, and treatment information
Insurance details

Automatically Collected Information

When you interact with our website or SMS communications, we may collect:

IP address
Browser type and device information
Communication logs

How We Use Your Information

We use your personal information to:

Provide and coordinate home health care services.
Communicate with you regarding your care, appointments, and inquiries.
Comply with legal obligations, including HIPAA regulations.
Improve our services and ensure secure communication channels.

SMS Communications

By opting into SMS communications, you consent to receiving text messages related to your care. These messages may include:

Appointment reminders
Care plan updates
General health information

HIPAA Compliance for SMS

We take measures to ensure all SMS communications comply with HIPAA by:

Using secure and encrypted platforms for messaging.
Minimizing the use of protected health information (PHI) in SMS content.
Obtaining your consent before transmitting PHI via SMS.

Opt-Out

You may opt out of SMS communications at any time by replying “STOP” to any of our messages or contacting us directly.

How We Protect Your Information

We employ administrative, technical, and physical safeguards to protect your personal information, including:

Data encryption for both storage and transmission.
Secure access controls and authentication protocols.
Regular monitoring for security breaches.

Sharing Your Information

We will not share your personal information without your authorization except in the following circumstances:

To coordinate care with your healthcare providers and insurers.
As required by law, including reporting public health activities.
To comply with subpoenas, court orders, or other legal requests.
SMS consent and phone numbers provided for SMS purposes will not be shared with any third parties or affiliates for marketing purposes.

Your Rights Under HIPAA

You have the following rights concerning your personal health information:

Access: Request access to your medical records.
Amend: Request corrections to your records.
Restrictions: Request restrictions on how your information is used.
Confidential Communications: Request communication via alternate means or locations.

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. You can control cookies through your browser settings.

Third-Party Services

We may engage third-party service providers to assist in delivering our services. These providers are required to maintain the confidentiality of your information and comply with HIPAA regulations.

Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest revision.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

First Call Home Health

By mail: 2608 Cascadia Industrial St SE Salem, OR 97302

By email: info@2002fchh.com

By visiting this page on our website: https://www.firstcallhomehealth.com/contact/

By phone number: 503-371-4567

Rick has always been helpful and encouraging. He exchanges jokes with me to calm my blood pressure. He is very caring and has gone the extra mile to get the help I needed.

B.C.

My care team went the extra mile in my care. They were very kind, patient, courteous, and concerned about my getting better. They’re the best ever!

L.S.

Everyone went out of their way to keep me safe, encouraged me on bad days, made me laugh, and pushed me to reach my goals. Their patience and positive attitudes kept me sane.

T.P.

Both Angela and Roy were courteous, competent, and professional. They used great care and had a great deal of patience in showing me the exercises.

S.M.

I learned so much from each one of the therapists. Each one stressed a different area and helped me recover from surgery.

M.C.

Gave new life full of confidence with their expertise and patience. Could not have made it without each and every one of them.

H.P.

Friendly, knowledgeable, helpful. Encouraged me to be as active yet secure while doing my exercises. Was very supportive with a smile always. Thank you Em and all the others at First Call.

D.T.

Very informative- even showed us how to adjust our rollater. Helped with socks and several things. Great help.

Marvin K

Emelyn was always cheerful and encouraging, never pushed beyond my abilities and listened to my concerns and questions. I looked forward to her visits!

Adam N

Excellent in all respects!

Scott M

These care providers are special. They were always helpful and caring. I really enjoy them- they made me laugh and feel good about myself.

Wilda D

Special thanks to [the therapists] who worked so hard to help me after my recent hospital visit. It is great to be back on my feet again. Thank you thank you thank you!

Marilyn Z

“I enjoy the continued support from all the staff at First Call. I would like to thank the OTs for helping me stay safer by organizing my space and making helpful recommendations to keep me from falling. Thank you!”

Sally T

These care providers are special. They were always helpful and caring. I really enjoy them. They made me laugh and feel good about myself.

Wilda D

When I broke my hip I needed assistance walking. I had no transportation to shop, so Bea purchased a cane and brought it to me. I will be forever grateful for First Call and all those who gave such care!

Alice B