Terms and Conditions for First Call Home Health

Effective Date: [Insert Date]

Introduction

Welcome to First Call Home Health (“we,” “us,” “our”). By accessing or using our services, website, or communication channels, you agree to be bound by these Terms and Conditions. These terms comply with the Health Insurance Portability and Accountability Act (HIPAA) and ensure your rights and responsibilities regarding our services.

1. Use of Services

Our services are intended to provide professional home health care and support. By using our services, you agree to:

Provide accurate and complete information as required for your care.
Use our communication channels responsibly and in compliance with applicable laws.
Notify us immediately of any unauthorized use of your information or concerns about data security.

2. HIPAA Compliance

We are committed to protecting your protected health information (PHI) as required by HIPAA. This includes ensuring the confidentiality, integrity, and availability of your PHI through secure practices and compliance measures.

Permitted Use of PHI

Your PHI may be used or disclosed for:

Treatment: Coordination with healthcare providers to deliver quality care.
Payment: Billing and processing insurance claims.
Healthcare Operations: Administrative activities necessary for service delivery.

Prohibited Use of PHI

We will not disclose your PHI for purposes outside the scope of treatment, payment, or healthcare operations without your explicit authorization, except as required by law.

3. Communication Policy

We may communicate with you through various channels, including phone, email, and SMS, regarding your care and services. By using our services, you consent to these communications.

SMS and Email Notifications

Communications via SMS or email may include appointment reminders, care updates, or general health information.
We take reasonable precautions to safeguard PHI in electronic communications; however, you acknowledge that there are inherent risks in electronic transmission.
You may opt out of electronic communications at any time by contacting us or replying “STOP” to SMS messages.

Confidentiality of Communications

To protect your privacy, we recommend not sharing sensitive information through unencrypted email or SMS unless explicitly necessary.

4. User Responsibilities

You agree to:

Comply with all applicable laws and regulations when using our services.
Protect your login credentials and notify us immediately of unauthorized access.
Refrain from sharing sensitive PHI through unsecured communication channels unless instructed.

5. Limitation of Liability

While we strive to ensure the highest standards of care and data protection, we are not liable for:

Unauthorized access to your data caused by your actions or negligence.
Breaches resulting from communication channels outside our control, such as your personal email or mobile carrier.
Delays or interruptions in service caused by technical or external factors.

6. Third-Party Services

We may engage third-party service providers to facilitate our services, including billing, appointment scheduling, or secure messaging. These providers are bound by agreements to maintain HIPAA compliance and safeguard your PHI.

7. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on our website with the “Effective Date” reflecting the latest changes. Continued use of our services after changes indicates acceptance of the revised terms.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States and applicable federal regulations, including HIPAA.

9. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

First Call Home Health

By mail: 2608 Cascadia Industrial St SE Salem, OR 97302

By email: info@2002fchh.com

By visiting this page on our website: https://www.firstcallhomehealth.com/contact/

By phone number: 503-371-4567

Rick has always been helpful and encouraging. He exchanges jokes with me to calm my blood pressure. He is very caring and has gone the extra mile to get the help I needed.

B.C.

My care team went the extra mile in my care. They were very kind, patient, courteous, and concerned about my getting better. They’re the best ever!

L.S.

Everyone went out of their way to keep me safe, encouraged me on bad days, made me laugh, and pushed me to reach my goals. Their patience and positive attitudes kept me sane.

T.P.

Both Angela and Roy were courteous, competent, and professional. They used great care and had a great deal of patience in showing me the exercises.

S.M.

I learned so much from each one of the therapists. Each one stressed a different area and helped me recover from surgery.

M.C.

Gave new life full of confidence with their expertise and patience. Could not have made it without each and every one of them.

H.P.

Friendly, knowledgeable, helpful. Encouraged me to be as active yet secure while doing my exercises. Was very supportive with a smile always. Thank you Em and all the others at First Call.

D.T.

Very informative- even showed us how to adjust our rollater. Helped with socks and several things. Great help.

Marvin K

Emelyn was always cheerful and encouraging, never pushed beyond my abilities and listened to my concerns and questions. I looked forward to her visits!

Adam N

Excellent in all respects!

Scott M

These care providers are special. They were always helpful and caring. I really enjoy them- they made me laugh and feel good about myself.

Wilda D

Special thanks to [the therapists] who worked so hard to help me after my recent hospital visit. It is great to be back on my feet again. Thank you thank you thank you!

Marilyn Z

“I enjoy the continued support from all the staff at First Call. I would like to thank the OTs for helping me stay safer by organizing my space and making helpful recommendations to keep me from falling. Thank you!”

Sally T

These care providers are special. They were always helpful and caring. I really enjoy them. They made me laugh and feel good about myself.